Shipping policy
Last updated: June 2026
This Shipping Policy explains how Wear Your Heart (operated by Ore Technologies Ltd) processes, ships and delivers your order. By placing an order with us, you agree to the shipping terms set out below.
The Short Version
- Free shipping to the UK and USA on every order — no minimum, no fine print.
- International shipping available to selected markets through our global production network.
- Made-to-order production typically takes 3 to 14 working days before dispatch.
- Every dispatched order comes with tracking.
- For international orders, any import duties or taxes are the customer's responsibility.
1. Order Processing and Production Time
Most Wear Your Heart products are made-to-order. This means production begins after you place your order and is dispatched from the production hub closest to your shipping address.
Typical production timelines:
- Apparel (hoodies, t-shirts, sweatshirts, joggers): 3 to 7 working days
- Embroidered pieces (hero hoodies, caps, totes): 5 to 10 working days
- Mugs and accessories: 3 to 7 working days
- Custom design or complex print pieces: up to 14 working days
Production times can be slightly longer during peak retail periods (Christmas, Easter, Black Friday) or in the rare case of stock or postal disruption beyond our control. We will email you to let you know if your order is affected.
You will receive an order confirmation email immediately after purchase, and a separate shipping confirmation email with tracking details once your order has been dispatched.
2. UK Shipping
We offer free standard shipping to the entire United Kingdom on every order, no minimum spend required.
- Free Standard: typically 5–10 working days from dispatch
- Express upgrade: 3–5 working days from dispatch, available at checkout for an additional fee
Total delivery time = production time (Section 1) + shipping time. For most UK customers, this means you can expect your order within 8–17 working days from order date.
3. USA Shipping
We offer free standard shipping to the contiguous United States on every order, no minimum spend required. Production happens at our US hub so most domestic US orders ship and arrive faster than international transit times would suggest.
- Free Standard: typically 5–10 working days from dispatch
- Express upgrade: 3–5 working days from dispatch, available at checkout for an additional fee
Shipping to Alaska, Hawaii, US territories or APO/FPO addresses may take slightly longer.
4. International Shipping
Wear Your Heart ships to many international markets through our global production network. Available shipping destinations and rates are displayed at checkout based on your shipping address. If your country is not available at checkout, we are not currently able to ship there.
Typical international transit times (after production):
- Europe (non-UK): 5–10 working days
- Canada: 7–14 working days
- Rest of world: 10–21 working days
International shipping rates are calculated at checkout based on weight, size, and destination, and displayed before you complete your order.
Customs Duties, Taxes and Import Fees
Your order may be subject to import duties, customs charges, or taxes (including VAT or GST) imposed by your country of destination. These charges are the responsibility of the customer and are not included in our shipping rates. Ore Technologies Ltd is not responsible for any customs duties or import taxes applied to international orders. If you are unsure about potential charges, we recommend checking with your local customs authority before placing your order.
5. Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number and a link to the carrier's tracking page. Please allow up to 48 hours after dispatch for tracking information to update.
You can also track your order at any time by logging into your account on wyheart.com.
6. Delayed, Late or Lost Orders
If your tracking shows your order should have arrived but it has not appeared after 2 working days past the estimated delivery date, please:
- Check with your neighbours, building reception, or local depot
- Check your tracking link for any delivery notes from the carrier
- Contact us at sales@wyheart.com with your order number
We will work with the carrier to locate your order. If the order is genuinely lost in transit and the carrier cannot recover it, we will arrange a replacement or full refund at our cost.
7. Damaged or Faulty Items
If your order arrives damaged, faulty or with quality issues:
- Contact us at sales@wyheart.com within 7 days of receiving the item
- Include your order number and clear photos or a short video showing the damage
- We will respond within one working day with your options: full refund, free replacement, or repair where appropriate
You will not be charged return shipping for damaged or faulty items. For full details, see our Refund and Return Policy.
8. Wrong Address Provided at Checkout
Please double-check your shipping address before completing your order. If you notice an error, contact us immediately at sales@wyheart.com. If your order has not yet been dispatched, we can usually update the address.
If your order has already been dispatched to an incorrect address you provided, additional shipping charges may apply to redirect or reship the order.
9. P.O. Boxes and Restricted Addresses
Some carriers in our network do not deliver to P.O. Boxes, military APO/FPO addresses, or certain restricted regions. Please provide a physical street address whenever possible to ensure prompt delivery. If your address is restricted, we will contact you to arrange an alternative shipping address.
10. Shipping to Different Addresses (Gifts)
You can ship your order to a different address from your billing address — useful for gifts. Simply enter the recipient's shipping address at checkout. Order confirmation and tracking emails will still be sent to your email address, not the recipient's.
11. Returns and Refunds
Our returns process is covered in detail in our Refund and Return Policy. In summary:
- 30-day returns window for unworn items in original condition
- UK and EU customers have an additional statutory 14-day cancellation right
- Faulty or damaged items: free return, full refund or replacement at your choice
- Return shipping is the customer's responsibility for change-of-mind returns
12. Contact Us
If you have any questions about shipping, tracking, or delivery, please contact our customer service team:
- Email: sales@wyheart.com
- Address: Ore Technologies Ltd, 7 Bell Yard, London WC2A 2JR, United Kingdom
- Business hours: 9.00 am – 4.00 pm GMT (Monday to Friday)
We reply to all enquiries within one working day.
By placing an order with Wear Your Heart, you confirm that you have read and accept this Shipping Policy.
